Known Issue: Account Deletion

ISSUE: Subscriptions that are yearly are auto canceled.

Stripe automatically cancels subscriptions in TEST MODE that are more than 90 days old and then deletes them 30 days later. This is starting to occur for alphas who signed up in April.

In light of this, we expect our other Alphas will also receive the same cancelation email over the upcoming days.

Important Note: this is for UAT TESTING ENVIRONMENT ONLY

SOLUTION:

To comply with stripe's testing data retention policy in UAT, we must move Alphas with annual subscriptions to monthly subscriptions.

For the rest of our Alphas who receive the cancelation email over the next several days, these steps must be followed to resolve the issue.

When you receive a cancelation email 90 days after signing up to UAT follow these steps:

RESUBSCRIPTION STEPS:

  1. If you cannot log in to your account - select reset password.

  2. Log into your account, you should be directed straight to My Account > Subscriptions page (Notice all other gosadi menu items are disabled)

  3. Click Monthly

  4. Ensure Designer Landing Page Addon checkbox is Checked

  5. Click Resubscribe on your old plan

  6. Click Visa payment method that ends with 4242 (this is the dummy visa card you were issued. Do NOT use your own credit card)

  7. Verify that account is subscribed and you have access to rest of gosadi menu items

    Let us know if you have any issues